Thank you for visiting Pottery By Safiya. We are thrilled to share our handcrafted ceramic pieces with you and are committed to ensuring you have a positive experience.

How long does my order take to receive my order?

All orders are processed and dispatched within one week of purchase. We offer several tiers of shipping through USPS, including Ground, Priority, and Express, allowing you to select the option that best suits your needs.

The estimated delivery time is contingent upon the shipping tier chosen at checkout. Once your order has been shipped, you will receive a tracking number via email, enabling you to monitor the progress of your delivery.

Do you offer shipping outside the United States ? 

International shipments are typically available exclusively through custom orders. However, if you are interested in a specific piece currently listed for purchase, please contact us directly with the details of the item you wish to ship internationally. Each international shipment will be individually priced to accurately reflect shipping costs.

A 20% deposit is required to reserve the item and remove it from our available inventory. This deposit ensures your order is secured and allows us to coordinate the necessary arrangements for international delivery.

What is your return policy? 

Final Sale Policy:

All purchases are final. Due to the personalized and handcrafted nature of our ceramics, we are unable to accept returns for refunds.

Damage or Breakage:

If your item arrives broken or damaged beyond what is represented in the photographs provided prior to purchase, we are committed to addressing the situation promptly. Please email us with photographs of the item within seven days of receiving your order.

Handcrafted Variations:

Each piece is lovingly handcrafted, and minor imperfections are natural, contributing to the unique character of each item.

Additional Assurance:

We understand the importance of making an informed purchase. If desired, we are happy to provide additional photographs or videos of any item you are considering. Furthermore, detailed product information, such as dimensions and weight, can be provided upon request.

For any inquiries or further assistance, please do not hesitate to contact us. We are here to help make your experience with us as delightful as possible.